Orders & Shipping

What is the currency of your prices?

They are currently listed in American Dollars (USD).

Which Payment Methods do you accept?

We currently accept Paypal and Square on our online store, which accepts direct bank transfers and credit card. It is Paypal by default so specify if you would like to pay through Square instead in the notes during checkout. You may pay by cash or credit card if it is a local delivery (see Pick-Up within Montreal).

Ordering and Shipping

Once you have checked out, you do not pay until we send you a Paypal or Square invoice that includes shipping through the email you signed up with. All invoices must be paid within 3 days or your order will automatically be canceled. 

Paid orders are processed within 24-48 hours and will be shipped the following business day. This does not include Sundays or Canadian Statutory Holidays. A confirmation order will be sent out once your order has been placed, and a shipping confirmation when your order has been shipped.

Where will you be shipping from?

We are based not far from Montreal, Quebec, Canada, and unfortunately our postal service costs a lot more than one would expect. Any orders outside of Canada will be considered international and may be subjected to custom fees by your country of residence. We do not take liability of those fees as they are out of our juristriction.

 

Shipping within Canada

Be default, all orders sent to a Canadian address will be sent through Canada Post via regular airmail and can take on average, between 2 to 5 business days. Any orders over 2 centimeters in height are considered parcels and automatically includes insurance and tracking. We will email the tracking information to you shortly after your order has been shipped.

Pick-Up within Montreal

We may be able to deliver your order in person for a small comission fee for transportation if you would like to set up a meeting somewhere in Montreal or the South Shore. Please contact us before placing your order to see if you are eligible and/or if you would like to pay by cash or credit in person.

 

Shipping to the United-States

By default, all orders sent to a US address will be sent through Canada Post via Small Packet USA Air  if total weight is under 1 kilogram and under a certain size, and does not include insurance or tracking. If it exceeds 1 kilogram or a certain size, it will be sent via Expedited Parcel USA (~4 business days) and includes insurance and tracking; we will email the tracking information to you shortly after your order has been shipped.

Other shipping options may be available to you if you contact us before placing your order:

 

Shipping Internationally

By default, all orders sent to an international address will be sent through Canada Post via Small Packet International Air  if total weight is under 2 kilograms and under a certain size, and does not include insurance or tracking. If it exceeds 2 kilograms or a certain size, it will be sennt via Xpresspost International (4 business days guaranteed) and includes insurance and tracking; we will email the tracking information to you shortly after your order has been shipped.

Other shipping options may be available to you if you contact us before placing your order:

 

Cancellations & Modifications

You may cancel, combine or modify your order as long it has not been shipped yet. Please contact us immediately. Once your order has been sent out, it cannot be canceled, modified, or refunded.

Refunds

Unfortunately, all sales are FINAL

If there is a problem with your order or your order it taking much longer to arrive than expected, please contact us as soon as possible and we will help you as much as we can. Please be aware that there may be delays in your shipment due to delivery problems or congestion, especially caused by high traffic during the holiday seasons.

Electric Sheep Factory is not responsible for damage or loss during shipping. We may do a partial refund depending on the circumstances.